Terms and Conditions


Returns Policy

We have a 100% waterless product money back guarantee.

If for any reason you are not satisfied with your product you may replace or ask for a refund within 30 days of delivery.


You should expect to receive your refund within  two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


If you need to return an item, simply CONTACT US AT 800.401.8865 or desmith2@bellsouth.net

Or simply Return the product and a note explaining your wishes by mail to...







By completing any purchase on this website you agree to the terms and conditions of all policies including the refund policy.

Thank you.


Please allow 5-7 Business Days for Product to Arrive.

USPS Priority Mail Estimates Deliver Dates, but at times are not accurate.Your order will leave our facility within two business days and enter the USPS or UPS shipping system.


Your order leaves our facility within two business days and we can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  We ship FLAT RATE in the US for $7.85  no matter what size your order is, one bottle to one skid.  For international orders please contact us for best shipping quotes.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.




© 2015 ALIEN Waterless